Return & Exchange Policy

Return & Exchange Policy
At Black Billion, we are committed to delivering premium-quality leather footwear and an exceptional customer experience. Your satisfaction is important to us, and we strive to make every purchase smooth, transparent, and worry-free.

1. Satisfaction Assurance
We stand by the craftsmanship and quality of our products. If you are not fully satisfied with your purchase, you may request a refund, exchange, or store credit, subject to the terms outlined below.

2. Return Timeframe
Return or exchange requests must be initiated within 7 days from the date of delivery. Requests made after this period may not be accepted.

3. Eligibility for Returns & Exchanges
To be eligible:
* The product must be unused, unworn, and in original condition
* The item must be returned in its original packaging
* Proof of purchase (receipt or order confirmation) is mandatory

4. Return & Exchange Process
Step 1: Submit a Request
Begin by filling out the Return & Exchange Request Form to initiate the process.
Step 2: Review & Approval
Once your request is received, our team will review the details and email you the next steps. Returned items are inspected upon arrival to ensure eligibility.
Step 3: Resolution
After approval, one of the following will be processed:
* Refund: Full refund to the original payment method
* Exchange: Replacement with the requested size or style (subject to availability)
* Store Credit: A voucher equal to the full purchase value

5. Return Shipping
* Black Billion may arrange a reverse pickup through its courier partners.
* If you choose to ship the product yourself, please share the AWB/tracking number with us at support@blackbillion.in

6. Refund Processing
* Refunds are processed within 5–6 working days after the returned item passes inspection.
* Refunds are credited to the original payment method.
* For bank transfers, customers may be asked to provide bank details for processing.
Note:
Regular-priced and discounted items are eligible for refunds.
Items purchased under Reserve Pairs Sale are final sale and non-refundable under any circumstances.

7. Late or Missing Refunds
If your refund has not been received:
1. Check your bank account or card statement.
2. Contact your bank or card provider regarding processing delays.
3. If the issue persists, contact us at support@blackbillion.in
8. Cancellation Policy
* Orders can be canceled only before dispatch.
* Once dispatched, cancellations are not permitted.

9. Exchange Eligibility
* Size Issues: Exchanges are available for size-related concerns.
* Defective Products: Eligible for exchange or full refund.
* Condition Requirement: Items must be unused and in original condition.

10. Gifts
If an item was marked as a gift and shipped directly to the recipient, a gift credit (voucher) will be issued for the value of the returned item.

11. Processing Time
Returns and exchanges are typically completed within 5–6 working days, excluding transit time.

12. Contact Us
For any questions or assistance regarding returns or refunds:
Email: support@blackbillion.com


13. Acceptance of Terms
By placing an order on the Black Billion website, you agree to this Return & Exchange Policy. Black Billion reserves the right to update or modify this policy at any time without prior notice. Changes will be reflected on this page.